NewLive pickup tracking for your customers

The operating system for
laundry businesses.

Replace paper slips, WhatsApp threads and whiteboards with one system that tracks every order, every staff handoff, and every dollar — across every outlet you run.

Trusted by operators across 9 countries
app.washjunkie.co/outlet-05/orders
Orders — Today
Outlet 05 · Tuesday, 21 Apr · live
Intake
47
+12.4%
In wash
12
+3 vs avg
Ready for pickup
18
on schedule
Revenue today
$3,284
+8.1%
Order
Customer
Service
Status
Total
WJ-2041
Amelia Sato
4 items · 3.2 kg
Wash & fold
Next-day
Washing
$42.00
WJ-2042
Darren Boyd
1 suit · 2 shirts
Dry clean
Express 6h
Ready
$78.50
WJ-2043
Priya Menon
6 items · 4.1 kg
Wash & iron
Standard
Intake
$36.00
WJ-2044
Jonas Weber
2 duvets
Bulky
Same week
On hold
$58.00
WJ-2045
Lin Han
3 items · 1.8 kg
Wash & fold
Next-day
Washing
$22.00
The problem

Running a laundry business shouldn't feel like firefighting.

Most operators lose two to three hours every day to chasing orders, reconciling cash, and fixing the avoidable. That time should be going into growth.

Missed orders

Orders that vanish between the front desk and the wash room.

Paper slips get lost, WhatsApp threads get buried, and no one can say where a customer's laundry actually is right now.

Staff accountability

Mistakes that cost money and no clear trail back to the cause.

Who took the order? Who ran the machine? Who missed the delivery window? Without a system, every reconciliation is a guessing game.

Blind operations

No visibility into what is actually going on across your outlets.

How much did today earn? Which service has the highest margin? Which outlet is falling behind? The answers are in spreadsheets nobody maintains.

Modules

Every part of the operation, in one place.

Four tightly-integrated modules replace the tools your team is hacking together today — and add the ones you've been putting off.

01 Order Management

From intake to pickup, nothing slips through.

A single ticket per order that every station updates in real time. No more paper, no more “which bag was this?”.

Intake — 4 items, 3.2 kg09:14
Sorted · colours09:22
In machine 03 · cycle 28 minlive
Dry, fold, pack
Ready for pickup
  • SMS and email updates fire automatically at every stage.
  • One ticket per order, tied to a physical tag for the bag.
  • Reassign between outlets when a wash house is full.
02 Staff Management

Know who did what, when — without hovering.

Shifts, handoffs, and workload balanced against capacity. Accountability without micromanagement.

RA
Rafael A.
Shift lead · Outlet 05
42 done
MK
Mei K.
Washer · Wash house
31 done
JD
Jordan D.
Driver · Route B
18 done
  • Time-stamped handoffs at every station.
  • Per-person throughput and accuracy reports.
  • Role-based permissions so staff only see what they need.
03 Analytics & Reports

Turn the numbers you're ignoring into decisions you can act on.

Revenue, service mix, machine utilisation, customer retention — updated every time your team hits save.

JanAprJulOctDec
  • Revenue by outlet, service, and staff member.
  • Machine cycles vs. revenue per machine.
  • Exportable reports for accounting and tax.
04 Customer Tracking  ·  rolling out Q2

A branded order-tracking page customers actually open.

Cut the “where's my laundry?” calls. Customers get a link, they see live status, and they get a notification when their order is ready.

OrderCustomerStatusNotified viaSent
WJ-2041
Amara O.
Ready
SMS
11:34
WJ-2038
Brian T.
Washing
Email
11:21
WJ-2035
Cleo M.
Ready
SMS
10:58
WJ-2031
David K.
On hold
Email
10:43
  • Your brand, colors and logo on every tracking page.
  • Customers can tip, re-order, or book a pickup from the link.
  • Automatic push notification when the order is ready.
How it works

Up and running today. Profitable tomorrow.

You don't need a consultant or a three-month rollout. Wash Junkie is designed to be live in your shop by the end of the afternoon.

Step 01

Create your workspace

Set up your outlets, services, price list and staff in under 10 minutes. Import existing customers from CSV.

~8 min setup
Step 02

Run your day-to-day

Intake orders, route them to a wash house, assign staff, print the ticket. Every stage is one tap.

zero training required
Step 03

Grow with the numbers

Review what your customers actually want, what each outlet costs to run, and where to open the next one.

live reports
34%
Average time saved per shift on order admin.
2.1×
Repeat-order rate lift after customer tracking turns on.
0
Paper slips, lost bags, or “where's my laundry?” calls.
9
Countries running Wash Junkie across 1,200+ outlets.
Pricing

Priced per outlet. No per-order fees, ever.

Flat monthly pricing so your costs don't grow with your busiest days. Cancel anytime during your first 30 days for a full refund.

Starter

For a single outlet just getting off paper.

$29/outlet · month$39
Up to 1 outlet, 3 staff, 200 orders/mo.
Start free trial
  • Core order management & tickets
  • SMS updates (200/mo included)
  • Staff accounts with roles
  • Basic revenue & intake reports
  • Email support, 24h response

Scale

Chains, franchises and enterprise ops.

Custom
Unlimited outlets, SSO, dedicated success manager.
Talk to sales
  • Everything in Growth
  • SSO, SAML & audit log
  • Custom integrations & open API
  • 99.9% SLA + onboarding team
  • Volume pricing per outlet
Customers

Operators who stopped firefighting.

We used to lose an order every other day and had two people on the phone explaining delays. Six months in, I have three outlets running and I'm doing neither of those things anymore. The dashboard is the first thing I open and the last thing I close.

AV
Ana Vega
Owner, Rinse Republic · 3 outlets

The customer tracking page alone paid for a year of the software. Our repeat rate jumped and the phones finally stopped ringing about pickup times.

KO
Kenji Ogawa
Founder, Kōji Laundry

I needed software that my night shift could pick up in twenty minutes. Wash Junkie was the only one they didn't complain about on day one.

ME
Marcus Eriksen
GM, Tumble & Press

Finally — one place to see every outlet's revenue without building another spreadsheet. My accountant thanks you every month.

PD
Priya Desai
COO, Linen Lab

Moved off a POS that pretended to do laundry and onto software that was actually built for it. Night and day.

DB
Daniel Brooks
Owner, Hangar 14
Start in minutes

Start managing your laundry
the smart way.

14-day free trial. No credit card required. Keep every order you log during the trial even if you don't upgrade.

SOC 2 Type II · GDPR ready · 99.9% uptime